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How to top up?

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The Landlord
Post time 2018-3-2 07:20:06 | Show the author posts only Reply Awards |Descending |Read mode
It says open mobile client and scan to pay. So what is the currency used to top up? and can you use mobile client and scan if you used gmail to login in PC version?
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The Sofa
Post time 2018-3-2 07:46:58 | Show the author posts only
Edited by Error403 at 2018-3-2 07:55

Hello, Yolit23!

The currency depends on your Google Play/App Store currency. Yes, you can use the mobile client to scan, regardless of which login method you have used on the computer client. Open the mobile client and click "PC LOGIN", as the second item from the bottom on the right side of the screen, as shown in the picture below:



Kind regards;
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The Bench
Post time 2018-3-2 07:53:51 | Show the author posts only
I tried but failed after, it's always says payment failed after successfully scanning using my mobile.
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The Floor
Post time 2018-3-2 07:57:48 | Show the author posts only
Hello, TheAlkhemet!

For further assistance, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

  • Username of your account.
  • The server your account is part of.
  • A detailed description of the situation, preferably including screenshot(s).

The situation will be investigated and a support agent will contact you as soon as possible. The response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Kind regards;
Error 403
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Post time 2018-3-2 08:27:24 | Show the author posts only
@Error403

I send some screenshots in the email you provide, hope to get a response soon.
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 Author| Post time 2018-3-2 11:06:04 | Show the author posts only
Error403 replied at 2018-3-2 07:46
Hello, Yolit23!

The currency depends on your Google Play/App Store currency. Yes, you can use the m ...

@Error403

So by Google Play/App Store currency you mean the credit card or debit card like VISA or MASTERCARD?

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Yes, or Google Play/App Store money from gift cards.  Post time 2018-3-2 14:28
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Post time 2018-3-2 19:09:11 | Show the author posts only
Error403 replied at 2018-3-2 07:46
Hello, Yolit23!

The currency depends on your Google Play/App Store currency. Yes, you can use the m ...

what i am going to do if my load has changed in 0 ??? its my second time to top up on 60 gem but i didnt read clearly what is the message on pc that says is the deliver is i dont know what is the next and to my mobile send a text message Hi! your mobile number -------- has been charged PHP 80.24 in 0 what i am going to do ???  please message back thanks for your steps to top up but my second top up that is what happened what i am going to o ??
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Post time 2018-3-2 19:42:06 | Show the author posts only
Is there a post that show how to top up in PC version step by step? that would be so helpful.
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Post time 2018-3-2 20:36:41 | Show the author posts only
It's ok now I can top up, I just tried the same procedure again and again.
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Post time 2018-11-5 06:40:12 | Show the author posts only
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