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BUG IN PURCHASING (MOBIAMO)

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The Landlord
Post time 2020-9-11 01:01:24 | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: Midoriya
Player ID: 147399413
Server: PC-North America
I top up now and mobiamo send me a code, I enter the code and it says that the code was error and my load was deducted about 300. Theres no dias entered on my account.
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The Sofa
Post time 2020-9-11 01:41:34 | Show the author posts only

Hello survivor,

Sometimes a delay will to come play when topping up for different payment method.

If you still have not received your diamonds, you will need to contact customer support.

In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of the account the purchase was made on.
The server the purchase was made on.
Screenshot of the purchase receipt, including order number, date, time and amount.
Kind Regards,
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