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Diamond Purchased not Delivered

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The Landlord
Post time 2018-11-10 23:55:53 | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: JinMy•モ乙
Player ID: 45832875
Server: Mobile-Asia
so my main porpose why i donate is to level up my VIP and comulative top up bonus but im so disappointed about this game donation bug
comulative top up will end soon i dont know when you will deliver my diamond sad

first i top up limited 1200 diamonds i did not recieve it then i top up again special pack i recieved it but the 1200 diamonds and bonus nothing
HELP PLEASE THANK YOU SO MUCH





In-Game Name: JinMy•モ乙
Player ID: 45832875
Server: Mobile Asia

Respectfully yours JinMy
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The Sofa
 Author| Post time 2018-11-11 02:38:30 | Show the author posts only
up up up help
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The Bench
Post time 2018-11-14 10:12:29 | Show the author posts only
Hello JinMy!

In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

- Username or user ID of the account the purchase was made on.
- The server the purchase was made on.
- Screenshot of the purchase receipt, including order number, date, time and amount.

The situation will be investigated and a member of the RoS staff will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Thank you for your patience and kind understanding!

- RoS Moderation Team
Senior Forum Moderator | InvertedReaper

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