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double charged of top-up

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The Landlord
Post time 2018-10-17 20:55:21 From the mobile phone | Show the author posts only |View large image Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: ȶʊʀȶʟɛJLABfromOZ
Player ID: 160502759
Server: Mobile-Asia
Good day ROS Admins,

I have a concern about of my top-up yesterday  in the morning.this not a first time i top up. I purchased 1,200 diamonds then when my receipt came to my email(you can see the picture above) it deducted twice on my debit card! i also trace on my purchase history(as you can see also the picture above)they really charged me twice but i received 1,200 diamonds only with some freebies at bonus section. You guys can trace how much diamonds i’ve purchased to my account on 17 August 2018, so hopefully you can help me to address my problem.

hoping for a quick response to my problem.

thanks!

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The Sofa
Post time 2018-10-18 06:28:04 | Show the author posts only
Hello jomar_labs,

Please try to send a ticket first at our customer support for assistance regarding your issue, please state that you've encounter a double deduction on your account, please attach necessary screenshots and information for proofs.

If you’re a PC user:
Please send an e-mail to gamerulesofsurvival@service.netease.com and include your in-game name/ID, Server, along with any relevant information about your payment

If you are a Mobile User:
You will need to submit a support ticket in-game through the CS Center, you can find this by going to Settings.
Thank you and have a wonderful day.

Regards,
Lightray
RoS Forum Moderation Team
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The Bench
Post time 2022-7-27 22:38:07 | Show the author posts only
Cialis Bei Frau cialis no prescription
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Post time 2022-8-5 22:28:39 | Show the author posts only

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