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Hello, Crazyone123!
For further assistance, please customer support by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:
- Username or user ID of your account.
- The server your account is part of.
- A detailed description of the situation, preferably including screenshot(s).
The situation will be investigated and a support agent will contact you as soon as possible. The average response time is a couple of hours, though that may vary, depending on the amount of support requests they receive. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, usually two days, try to reply to the e-mail with a kind reminder, or contact a member of the RoS staff for further assistance.
Kind regards;
Error 403
RoS Moderating Team
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