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The Landlord
Post time 2018-7-7 16:40:23 From the mobile phone | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: ᵇʳᵘʰ♠︎Bullet♠︎
Player ID: 78999202
Server: Mobile-Asia
Hello,

I have been having difficulties regarding with your game as to why I cannot update a photo for my avatar. I tried restarting my settings so the app would ask permission from me but it only did for my camera but it turns out that the access to my photos was already allowed but when I checked my settings, it does not show that it has been allowed. Because of frustration, I deleted this app three times and re-installed it to see if it was just a bug but sadly it was not. It did not change anything and I have read a reply from the moderator from an another player having the same problem saying that, ‘try to minimise the picture without losing its quality’ and I did but it still did not make any changes.

I would like your help and advice on this problem.

Thank You
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The Sofa
Post time 2018-7-7 21:09:25 | Show the author posts only
Hi!,

Please contact our customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

- Username and/or user ID of your account.
- The server your account is part of.
- A brief explanation of your issue and screenshot(s).
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