Negative diamonds with legal topup

Isangbala29

I made a topup 300-600 diamonds every week . Lately today ,I got negative gems (- 5824 ) i don’t use refund and also i use mobile load to topup . its so unfair !

InvertedReaper

Hello Isangbala29,

We apologise for the inconvenience this has caused to our players In-Game and our Game Developers are dedicated into solving the issue so that Survivors can have a better gaming experience.

Please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

- Username AND user ID of your account,
- The server your account is part of,
- Brief explanation of your issue.

The situation will be investigated and a member of the RoS staff will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Thank you for your patience and kind understanding!

InvertedReaper,
RoS Moderation Team

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