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Hello TimTim,
Please be guided that all details about the transaction must be present and are available upon issuing your concern to the payment holder that process the transaction. Any details such as the date & time of purchase, the amount used to pay, the code given (for load transaction, etc.), and the OR number that was given to you upon purchase. As soon as you have these credentials kindly go to the following links to verify your concern and given thorough attention or refund if instances calls for it.
Here are the links where you will be putting all the details about the issue:
•support@mobiamo
• https://api.paymentwall.com/pwaccount/ (in case you have an account)
Lastly, if the abovementioned problems are still re-occurring and had no solution given kindly e-mail to the Customer Service of NetEase if and only if the case was not mend and are beyond help:
rulesofsurvival.16163.com/forum.php?mod=viewthread&tid=571005&extra=page%3D1
I hope this helps.
Sincerely,
teacH3R
RoS Moderation Team
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