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I was top up but the diamond not yet till now!

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The Landlord
Post time 2018-4-9 09:17:53 From the mobile phone | Show the author posts only |View large image Reply Awards |Descending |Read mode
dear game master of rules of survival, i was top up diamond to get some good stuff in spring festival, but my diamond not yet till now, so any solution about my problem? because i really want that costume. i was top up use scan mobile 180 diamond(Telkomsel). oh yeah i'm forgot my name is ihzar i'm from indonesian,
and its my database.

-Nickname Character : Kopaskas86
-Role id : 78996632
-Server : Asia
-i was buy : 180 diamond(2.99 dollar)
-Waktu topup : 30 maret 2018 jam 21.12
- proof of payment : Anda sukses membeli Hong Kong NetEase Interactive Entertainment Limited - 180 diamonds (RULES OF SURVIVAL) di Google Play harga Rp 44800 (termasuk PPN&biaya jasa)Tarif data berlaku normal.CS:188

i will send proof of payment in picture.

THX ALOT GAME MASTER ROS! I LOVE THIS GAME SO MUCH, AND THEN REMOVE HACKING PLEASE!

SALAM DARI INDONESIA! SUKSES RULES OF SURVIVAL!

29792659_1674097139311924_2227743508586823680_o.jpg (47.28 KB, Downloads: 0)

29792659_1674097139311924_2227743508586823680_o.jpg

29793745_1674097145978590_2961110746336854016_o.jpg (66.01 KB, Downloads: 0)

29793745_1674097145978590_2961110746336854016_o.jpg

30123929_1674097152645256_786817942539993088_o.jpg (59.39 KB, Downloads: 0)

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The Sofa
Post time 2018-4-9 13:30:49 | Show the author posts only
Hello!

In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

  • Username or user ID of the account the purchase was made on.
  • The server the purchase was made on.
  • Screenshot of the purchase receipt, including order number, date, time and amount.

The situation will be investigated and a member of the RoS staff will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Kind regards;
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